Senior Customer Success Manager

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RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly shipped subscription apps, we process $12B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue. We’re a remote‑first crew of 150+, spread across 25+ countries, and guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get paid), you’ll fit right in. The Role This is not your typical Customer Success role. RevenueCat prices based on how much money a customer makes. That creates an unusually clear alignment of incentives: when our customers grow, we grow. That means Customer Success at RevenueCat should be more than relationship management, implementation check-ins, and polite QBRs. Our best CSMs understand a customer’s app, audience, business model, growth goals, internal constraints, RevenueCat usage, and decision-making dynamics well enough to help that customer make better decisions. Sometimes that means helping them adopt the right RevenueCat feature. Sometimes it means spotting that their paywall, pricing, lifecycle, onboarding, or retention motion deserves a closer look. Sometimes it means bringing in a technical partner to make sure an implementation question gets answered correctly. Sometimes it means bringing in one of our growth specialists — people with deep expertise in areas like paywall conversion, lifecycle messaging, paid user acquisition, pricing, or gaming monetization — when a customer has a specific high-impact growth problem worth digging into. And often, it means doing the unglamorous but critical work of keeping everyone aligned on context, priorities, next steps, owners, and follow-through. That’s this role. As a Senior Customer Success Manager, you’ll own a portfolio of managed RevenueCat customers and help them get more value from RevenueCat. You’ll become the person who understands where each customer is trying to go, what is getting in their way, how RevenueCat can plausibly help, and what needs to happen next. You are not expected to be the best technical expert, paywall expert, lifecycle expert, paid acquisition expert, or pricing expert in the company. You are expected to be a strong growth generalist: curious, commercially aware, product-fluent, organized, and credible enough to diagnose the right problem, bring in the…